Delivery Information
Order confirmation
When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be dispatched. In the event that your items are unavailable for immediate dispatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to dispatch your order.
How will my order be delivered?
All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a dispatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.
Estimated Delivery Times
- Next Day Delivery: Most orders placed before 11:00 AM (GMT) will be processed and dispatched for next-day delivery. This applies to most in-stock items and we use SWL and DPD carriers for next day delivery.
- Express Delivery: After dispatch, delivery typically takes 1-3 business days, depending on the destination within the UK.
- Standard Delivery: After dispatch, delivery typically takes 3-4 business days, depending on the destination within the UK.
- Free Delivery: After dispatch, delivery typically takes 2-6 business days, depending on the destination within the UK. This is due to handling times, inventory availability, or the need for special shipping arrangements.
Shipping Timeframes
- In-stock items: We strive to dispatch most products within 1 business day of your order being placed.
- Out of stock or pre-order items: You will be notified of any delays, and we will provide an estimated dispatch time as soon as the item is available.
Shipping Partners
- We work with trusted third-party delivery partners to ensure reliable delivery. While we do our best to meet these timeframes, please note that delivery times may vary due to factors outside our control, such as weather, holidays, or other unforeseen events.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight, size, product type and destination of your order. Free delivery options may apply on eligible orders.
Delivery Updates
Due to ongoing demand across the UK logistics sector, courier and transport companies may occasionally experience delays. Whilst most deliveries are completed within the expected timeframe, delivery dates cannot always be guaranteed by third-party carriers. We kindly ask customers to allow additional time for delivery where necessary and to take this into consideration when placing an order.
Specialist Courier Deliveries
Certain products, including solar panels, large battery storage systems, and heavy inverters, require transportation via specialist courier services. These items are typically shipped on pallets and, in most residential locations, deliveries are made to kerbside only. Customers may be required to arrange assistance for moving goods beyond the delivery point.
Split Deliveries
Where an order contains multiple products, we may occasionally use different courier networks to ensure the fastest and most efficient service. As a result, items within the same order may arrive separately and at different times. This is particularly common for larger systems, battery storage products, and portable power stations.
Delivery Acceptance and Inspection
Customers must ensure that somebody is available at the delivery address between 09:00 and 17:00 on the scheduled delivery date to receive and sign for the goods. If delivery cannot be completed due to nobody being available to accept the shipment, Solareon UK reserves the right to charge any applicable re-delivery, storage, or return-to-warehouse fees incurred by the courier.
Upon receipt of the goods, customers are responsible for inspecting the shipment for any visible damage, shortages, or discrepancies. Any damage, missing items, incorrect products, or other delivery issues must be reported to Solareon UK in writing within 3 working days of receipt of the goods.
Failure to notify Solareon UK within this 3 working day period may affect our ability to investigate and process claims with our suppliers, manufacturers, and transport providers. As a result, Solareon UK will not be able to accept responsibility for claims reported after this timeframe.
Customers should retain all original packaging and take photographs of any damaged goods and packaging where possible, as these may be required to support any claim.
Where does Solareon UK deliver?
We deliver anywhere in the UK (United Kingdom)
There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.
If your address is outside of the UK mainland please contact for a delivery quote, either by email support@solareon.co.uk or by phone on 0203 092 1464.
International and European Deliveries
In addition to deliveries throughout the United Kingdom, Solareon UK can also arrange deliveries to destinations across Europe and selected international locations. As shipping costs, customs requirements, import duties, and transit times vary by country, international and European orders are quoted on a case-by-case basis.
Customers requiring delivery outside of the United Kingdom should contact our sales team directly by email with their product requirements and delivery address details. We will then provide a tailored quotation including shipping costs, estimated lead times, and any applicable export documentation requirements.
Please note that any local import duties, taxes, customs clearance fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise agreed in writing by Solareon UK.